Artificial intelligence

What is Automated Customer Service? Examples, Pros and Cons Faster, smarter customer support software for eCommerce Now, you can use pre-made templates or create your own, teach the system to answer clients’ requests, assign or reassign chats, and do so much more. As the solution may have several customer service options, need more time to […]

Customer Experience Automation CXA Therefore, there is an urgent need for further research on this topic to better understand how automation can influence consumer engagement and satisfaction, and to develop effective strategies for its implementation. A smaller business is less likely to have an army of customer support representatives. When smartly implemented, automated customer service